Last updated: July 2026
1. Introduction
This Privacy Policy explains how Sabrina Di Mauro collects, uses, stores and protects personal information when you visit this website, contact her through the website, or make an enquiry about her psychological therapy services.
Sabrina Di Mauro respects your privacy and is committed to handling your personal information responsibly, lawfully and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection requirements.
This Privacy Policy applies primarily to the use of this website and to initial enquiries received through the contact form or by email.
If you decide to begin therapy, Sabrina may provide separate client documentation, including a therapy agreement and a therapy privacy notice. Those documents may contain further information about confidentiality, clinical records, professional obligations, cancellation terms, payment arrangements and the therapeutic relationship. This website Privacy Policy does not replace any therapy contract, therapy privacy notice or clinical documentation provided directly to clients.
This website is not intended to provide therapy, diagnosis, clinical advice or emergency support. Its purpose is to provide general information about Sabrina’s services and to allow visitors to make an initial enquiry.
2. Who We Are
Sabrina Di Mauro is a HCPC-registered Counselling Psychologist providing psychological therapy services to adult clients.
For the purposes of UK data protection law, Sabrina Di Mauro is the Data Controller. This means that she is responsible for deciding how your personal information is collected, used and protected.
Data Controller: Sabrina Di Mauro
Professional status: HCPC-registered Counselling Psychologist
Business type: Sole Trader
ICO Registration Reference: ZA451806
Contact email: [email protected]
A postal practice address is not published on this website for privacy and security reasons. If a postal address is required for a specific lawful or professional reason, it may be provided directly where appropriate.
3. What Information We Collect
The information collected depends on how you interact with the website and whether you choose to contact Sabrina.
When you use the contact form or send an email enquiry, the following information may be collected:
- your name;
- your email address;
- your phone number, if you provide one;
- the date and time requested for contact or an appointment;
- the contents of your message;
- any information you choose to include in the notes or message field.
Because this website relates to psychological therapy, you may choose to include sensitive information in your message, such as details about your mental health, personal circumstances or reasons for seeking support. Please only include information that is necessary for Sabrina to understand and respond to your enquiry. The contact form should not be used to send urgent, emergency or highly detailed clinical information.
If you later decide to begin therapy, additional personal information may be collected directly from you as part of the therapeutic process. This may include, for example:
- your full name and contact details;
- your date of birth;
- your address;
- emergency contact details;
- GP contact details;
- relevant medical, psychological or personal history;
- session notes;
- communications relating to therapy;
- payment-related information;
- insurance-related information, where applicable.
Not all of this information is collected through the website. Some information may only be collected later, if you decide to proceed with therapy and complete Sabrina’s client documentation.
4. How We Collect Your Information
Your information may be collected in the following ways:
- when you complete the contact form on the website;
- when you send an email directly to Sabrina;
- when you communicate by phone or another agreed contact method;
- when you complete therapy forms or client documents;
- when you attend online therapy sessions;
- when relevant information is provided by an insurance provider, GP or other professional, where applicable and lawful.
The website contact form is used only to send your enquiry to Sabrina by email. It does not create an account for you, does not process payments and does not store your message in the website database.
5. Why We Use Your Information
Your personal information may be used for the following purposes:
- to respond to your enquiry;
- to arrange an initial consultation or appointment;
- to communicate with you about appointment-related matters;
- to assess whether Sabrina’s services may be appropriate for you;
- to provide psychological therapy services, if therapy begins;
- to manage professional, ethical, legal and regulatory obligations;
- to keep appropriate clinical and administrative records;
- to manage payments and insurance-related arrangements, where applicable;
- to protect your safety or the safety of others where there is a serious risk of harm;
- to maintain the security and proper functioning of the website.
Your information will not be used for unrelated marketing purposes. This website does not currently operate a newsletter or mailing list.
6. Legal Basis for Processing Your Information
Under UK GDPR, personal information must be processed using a valid lawful basis.
For initial enquiries and appointment-related communications, the main lawful basis is usually that processing is necessary in order to take steps at your request before entering into a contract for therapy services.
Where information is required to comply with legal, regulatory or professional obligations, the lawful basis may be compliance with a legal obligation.
Where information is used to manage the website, protect security, respond to general enquiries or maintain appropriate administrative records, the lawful basis may be legitimate interests, provided that your rights and freedoms do not override those interests.
Where consent is specifically required, for example for certain optional communications or specific disclosures, Sabrina will ask for your consent separately.
7. Special Category Data
Information about health, mental health, therapy, medical history or psychological wellbeing is treated as special category data under UK data protection law. This type of information requires additional protection.
Where Sabrina processes health-related or therapy-related information for the purpose of providing psychological therapy services, the relevant condition under Article 9 of the UK GDPR is usually that the processing is necessary for the provision of health or social care or treatment by a professional subject to a duty of confidentiality.
In some situations, information may also be processed where it is necessary to protect your vital interests or the vital interests of another person, for example where there is a serious and immediate risk of harm.
8. Website Enquiries and Sensitive Information
The contact form is intended only for general enquiries and appointment-related communication.
You should avoid including unnecessary sensitive or detailed clinical information in the contact form. If therapy begins, Sabrina will collect any further information needed through appropriate professional channels and documentation.
Submitting a contact form or sending an email does not automatically create a therapist-client relationship. A therapeutic relationship is only formed once both parties have agreed to proceed and the relevant therapy arrangements have been confirmed.
9. Online Therapy and Third-Party Services
Sabrina provides online therapy sessions using doxy.me.
If you attend an online session through doxy.me, that platform may process certain technical information necessary to provide the video consultation service. Sabrina does not control all aspects of how doxy.me operates. You may wish to review doxy.me’s own privacy information to understand how that platform handles data.
Sabrina may also use Gmail for email communication and a personal computer for storing and managing client-related information. Reasonable measures are taken to protect access to personal information, including limiting access to Sabrina as the Data Controller.
If you communicate by email, please be aware that email is not always a fully secure method of communication. Sabrina will take reasonable steps to protect your information, but you should avoid sending highly sensitive or urgent information by email unless it is necessary and appropriate.
10. How We Store and Protect Your Information
Personal information is stored securely and access is limited to Sabrina unless disclosure is required for lawful, professional or safety reasons.
Information may be stored in:
- secure email systems;
- Sabrina’s personal computer;
- therapy-related files or documents;
- clinical notes;
- administrative records;
- insurance or payment-related records, where applicable.
Sabrina takes reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure. These steps may include password protection, secure devices, restricted access and appropriate professional record-keeping practices.
No method of digital communication or storage can be guaranteed to be completely secure. However, Sabrina takes privacy and confidentiality seriously and aims to use safeguards that are proportionate to the nature of the information being handled.
11. How Long We Keep Your Information
Personal information is kept only for as long as necessary for the purpose for which it was collected, including legal, regulatory, professional, insurance and record-keeping requirements.
If you make an enquiry but do not begin therapy, your enquiry and related communications will normally be kept only for as long as necessary to respond to your enquiry and manage any follow-up communication. Where appropriate, this may be up to 12 months unless there is a professional, legal, safeguarding or administrative reason to keep it for longer.
If you become a therapy client, therapy records and related personal information are normally retained for 7 years after the end of therapy, in line with professional record-keeping guidance. After this period, information will be securely deleted or destroyed unless there is a lawful reason to retain it for longer.
12. Sharing Your Information
Sabrina will not sell your personal information or share it for marketing purposes.
Your information will not normally be shared with third parties without your consent. However, information may be shared where necessary in limited circumstances, including:
- where there is a serious risk of harm to you or another person;
- where there are safeguarding concerns;
- where disclosure is required by law or by a court order;
- where disclosure is required to comply with professional, legal or regulatory obligations;
- where anonymised or non-identifying information is discussed in clinical supervision;
- where information must be shared with an insurance provider, GP, emergency service or other professional, where appropriate and lawful.
Sabrina engages in clinical supervision as part of professional practice. Where client material is discussed in supervision, your identity is kept confidential wherever possible.
13. Payments and Insurance
The website does not process payments and does not include an online checkout.
Payments for therapy may be arranged separately by bank transfer or, where applicable, through an insurance provider. If an insurance provider is involved, some personal information may need to be processed or shared in order to manage authorisation, payment, claims or excess payments. This will be handled in accordance with applicable confidentiality and data protection obligations.
14. International Data Transfers
Some digital service providers used in connection with email, video consultation, website hosting or other technical services may process or store data outside the United Kingdom.
Where personal information is transferred outside the UK, Sabrina aims to ensure that appropriate safeguards are in place where required. These may include the use of service providers operating under UK adequacy regulations, contractual safeguards, data protection terms or other mechanisms recognised under UK data protection law.
Because services such as email and online video platforms may use international infrastructure, some limited technical or account-related data may be processed outside the UK by those providers. Sabrina aims to use reputable services and to handle personal information in a proportionate and responsible way.
15. Cookies and Website Tracking
This website uses a cookie consent tool called GDPR Cookie Compliance to manage cookie information and user preferences.
The website does not currently use:
- Google Analytics;
- Google Tag Manager;
- Meta/Facebook Pixel;
- LinkedIn Insight Tag;
- newsletter tracking;
- online payment tracking;
- online booking software;
- third-party advertising or remarketing tools.
The website may use essential cookies or similar technologies that are necessary for the website to function properly or to remember your cookie preferences.
A separate Cookie Policy provides more detailed information about the cookies used on this website and how you can manage your preferences.
16. No Automated Decision-Making or Profiling
This website does not use automated decision-making, profiling, behavioural advertising or tracking systems to make decisions about you.
Sabrina does not use website analytics, advertising pixels or automated marketing tools to profile visitors.
Any decision about whether therapy may be appropriate is made through direct professional communication, not by automated systems on the website.
17. Working With Adults Only
Sabrina’s services are intended for adult clients only.
This website is not intended to collect personal information from children or minors. If you are under 18, you should not use the contact form to request therapy services directly through this website.
18. Emergency and Crisis Situations
This website is not an emergency or crisis support service.
The contact form and email address are not monitored continuously and should not be used in an emergency. If you are in immediate danger or need urgent help, you should contact emergency services, NHS 111, your GP, or another appropriate crisis support service.
Information submitted through the website may not be read or responded to immediately.
19. Your Rights
Under UK data protection law, you have rights in relation to your personal information. These may include the right to:
- access the personal information held about you;
- request correction of inaccurate or incomplete information;
- request deletion of your personal information in certain circumstances;
- request restriction of processing in certain circumstances;
- object to certain types of processing;
- withdraw consent where processing is based on consent;
- complain to the Information Commissioner’s Office.
These rights are not absolute and may be subject to legal, professional, clinical or safeguarding limitations. For example, some therapy or clinical records may need to be retained for professional, legal or regulatory reasons even if you request deletion.
If you wish to exercise any of your rights, please contact Sabrina using the contact details provided below.
20. Complaints
If you have any concerns about how your personal information is handled, you are encouraged to contact Sabrina first so that your concern can be reviewed and addressed.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.
21. Links to Other Websites
This website may contain links to external websites or third-party services. Sabrina is not responsible for the privacy practices, security or content of external websites.
You should read the privacy policies of any third-party websites or services you choose to use.
22. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in the website, services, professional practice, legal requirements or data protection guidance.
The latest version will be published on this page with the date of the most recent update.
23. Contact Details
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Sabrina Di Mauro
HCPC-registered Counselling Psychologist
Sole Trader
ICO Registration Reference: ZA451806
Email: [email protected]
